Privacy Notice
- www.felixglass.com is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously. Therefore we would like you to know what data we maintain and what data we discard. With this privacy notice, we would like to inform you about our security measures.
- Collection and processing of personal data
- We collect personal data only when you provide it to us, through registration, completion of forms or e-mails, as part of an order for products or services, inquiries or requests about materials being ordered and similar situations in which you have chosen to provide the information to us. The database and its contents remain at our company and stay with data processors or servers acting on our behalf and responsible to us. Your personal data will not be passed on by us for use by third parties in any form whatsoever, unless we have obtained your consent or are legally required to do so. We will retain control of and responsibility for the use of any personal data you disclose to us. Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States, whose data protection laws may differ from the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.
- Purposes of Use
- The data we collect will only be used for the purpose of supplying you with the requested products or services or for other purposes for which you have given your consent, except where otherwise provided by law.
- What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
•To personalize your experience
(your information helps us to better respond to your individual needs)
•To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
•To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
•To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
•To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
•To administer a contest, promotion, survey or other site feature
- What is the minimum order quantity for custom precision optical glass components?
FELIX OPTICAL GLASS offers highly flexible MOQs to support customer projects, including prototype testing, small-batch trial orders, and high-volume production. All products can be fully customized to your drawings, tolerances, and application standards. Please send us your specifications, and we will reply within 1-5 hours and provide an accurate quotation after careful evaluation within 1-2 days.
- Can I get free glass samples for testing before bulk order?
Yes, our FELIX GLASS factory supports sample testing for a wide range of precision optical glass components and assemblies. The lead time for sample production is 3 to 7 working days. Please contact us today to arrange samples and obtain a customized solution that meets your needs.
- What is the production lead time for custom optical glass components?
A: The production cycle for standard samples is 3-10 working days, while mass production requires 15-35 working days, depending on the complexity of the product and the order quantity. We provide reliable precision optical glass components and fast delivery services for orders from industries such as defense, industrial equipment, medical devices, shipbuilding, robotics, automotive, and aerospace. Please submit your project details so we can provide you with an accurate delivery schedule.
- Are your optical glass products ISO, CE and RoHS certified?
All precision optical glass components from FELIX OPTICAL GLASS comply with ISO quality system standards as well as CE and RoHS requirements. We provide comprehensive test reports, spectral graphs, material certificates, and inspection documents for customer review. Please feel free to request complete certification details and a formal quotation at any time.
- Do you offer one-stop custom optical glass processing services?
Yes. We offer a full range of precision optical glass component processing services, including CNC machining, precision grinding, optical polishing, chemical/physical tempering, vacuum coating (AR anti-reflective coating, AF anti-fingerprint coating, AG anti-glare coating, IR infrared coating), and screen printing. From raw materials to finished products, every step is completed in our own factory. Please tell us your needs, and we will provide you with the most cost-effective solution.
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With 19 years of experience as a precision optical glass expert, we provide comprehensive and satisfactory customized solutions.
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