Q8: How many days to deliver custom cover glass ?

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Accepted Answer

Delivery time is a critical factor for customers when ordering custom cover glass, and FELIX GLASS has established a flexible, efficient production and delivery system to meet diverse customer needs, from urgent prototype projects to large-scale mass production.

1. Standard Delivery Time for Custom Cover Glass

We divide delivery time into different levels based on product complexity, processing requirements, and order quantity:

- Standard Custom Cover Glass (Simple Processing): For standard sizes, common thicknesses, and basic processing (cutting, edge grinding, simple coating), the standard delivery time is 7-15 working days after order confirmation and sample approval. This includes most display cover glass, touch screen glass, and simple custom components.

- Complex Custom Cover Glass (High-Precision/ Special Processing): For complex shapes, ultra-thin thickness, curved forming, multi-layer composite coating, or special material requirements (such as Gorilla Glass, Sapphire), the delivery time is 15-30 working days. This is due to additional processing steps, precision control, and quality inspection required for complex products.

- Sample Orders: For prototype and sample orders (1-10 pieces), the delivery time is 5-10 working days, allowing customers to quickly verify product performance and design.

- Large-Scale Mass Production Orders: For orders exceeding 10,000 pieces, we arrange dedicated production lines, with delivery time calculated based on order quantity, generally 20-45 working days, ensuring stable supply and on-time delivery.

2. Expedited Delivery Service for Urgent Projects

We understand that some customers have urgent project timelines, so we provide a dedicated expedited delivery service:

- Expedited Standard Orders: Can shorten delivery time to 3-7 working days by prioritizing production, arranging overtime processing, and optimizing the production schedule.

- Expedited Complex Orders: Can shorten delivery time to 7-15 working days for complex custom products, with additional engineering support to ensure quality while accelerating production.

- Emergency Sample Service: For urgent prototype needs, we can deliver samples within 2-3 working days (subject to product complexity and material availability).

3. Factors Affecting Delivery Time

Several factors may affect the delivery time of custom cover glass, and we will communicate these clearly with customers before order confirmation:

- Product Complexity: Complex shapes, special processing, and high-precision requirements require longer production and inspection time.

- Order Quantity: Large orders require longer production cycles, while small orders can be processed faster.

- Material Availability: Special materials (such as ultra-thin Gorilla Glass, Sapphire) may require additional procurement time.

- Coating and Processing Requirements: Multi-layer composite coatings, special printing, and strengthening processes add production steps.

- Quality Inspection: Strict full inspection ensures product quality, which may take additional time for high-precision products.

4. Our Delivery Guarantee and Process Control

To ensure on-time delivery, we implement a strict production scheduling and tracking system:

- Order Confirmation and Planning: After order confirmation, we immediately arrange production planning, assign dedicated production lines, and confirm the delivery timeline with the customer.

- Real-Time Production Tracking: Customers can track the production progress at any time, with regular updates on order status.

- Quality Control at Each Stage: Conduct quality inspection after each processing link to avoid rework and delays caused by quality problems.

- Logistics and Shipping: We cooperate with international logistics providers to provide fast, safe shipping options, including air freight, sea freight, and express delivery, with tracking numbers provided for each shipment.

5. After-Sales Support for Delivery

If there is a delay in delivery due to our reasons, we will communicate with the customer in advance, provide a solution, and offer appropriate compensation. We also provide after-sales support for delivered products, including quality assurance, technical support,

Q8: How many days to deliver custom cover glass ?

With 19 years of experience as a precision optical glass expert, we provide comprehensive and satisfactory customized solutions.